It is the responsibility of the store owner to have a clearly written Store Policy. Your Store Policy acts as an enforceable contract between you and the buyer. 

Our “Default Store Policy” defines a minimum set of expectations which will be applicable for Sellers who do not otherwise provide a Store Policy on our site and/or communicate them in writing before completing a sale. 

These terms are subject to change. We strongly recommend Sellers revise them on a point by point basis to their own policy. Any disputes mediated by ReptiVerse will take into account the Stores policy at the time of the sale. 

Definitions: 

Full Refund:  Compensation amounting to 100% of the purchase price.

       -Alternatively a replacement animal maybe sent, if agreed upon with buyer, at the expense of the seller. 

Return: If an animal doesn’t meet the expectations of the buyer (wrong animal, animal arrived dead, or other cause for the animal to be sent back to Seller) 

Dead on Arrival (DOA): Animal arrives to buyer deceased.

Claim period: 

Period of time buyer has to reach out to Seller with their claim. All claims should include proof per the instruction of the Seller. 

Return period: 

Period of time Buyer has to arrange appropriate shipping dates to return an animal. This does not go into effect until refund and return terms have been agreed upon between seller and buyer. Any return animals must have shipping arrangements made with in 1 week unless agreed upon otherwise with Seller. 

Non return compensation: 

If the buyer refuses to return an animal, the seller is NOT responsible for a full refund but maybe responsible for a partial refund depending on the value of the animal received. 

Partial refund: Compensation below the full price of the animal including shipping. 

Proof: 

Proof or evidence of a claim. This should be given to the buyer under instruction of the Seller. This may include photos, videos, or other documentation of the claim. 

Statute of Limitations: The maximum period of time that can elapse between cause of action and a claim can be filed. 

Policy: 

Guarantees: 

Payment, deposits, refunds: 

Deposits are non-refundable. If buyer voids the deal any money paid as a deposit is forfeited to the seller. 

If buyer has made payments not agreed upon with seller as non-refundable those portions of the transaction should be refunded.

The total cost of the transaction including deposit, full animal cost and shipping must be paid to seller before shipping is to be scheduled to buyer. 

If seller voids a transaction the buyer has paid money into, including deposit, the seller is responsible for a full refund to the buyer.  

If seller becomes unresponsive to buyer exceeding 10 days once the transaction has been completed, before the animal has been received by the buyer. The seller has voided the transaction and a full refund of all money paid by the buyer, including shipping costs, deposit, and cost of animal shall be refunded if/when the buyer requests. 

If Seller fails to arrange shipping for the animal within 7 days after the transaction has been completed and does not communicate the cause of delay to the Buyer (e.g. weather conditions). The seller will void the transaction and a full refund, including shipping costs, deposit, and cost of the animal shall be refunded if/when the buyer requests. 

Animal attributes: 

Seller guarantees the animal in the ad is the exact animal the buyer will receive unless otherwise stipulated in the by selecting the Representative Photo option. 

If the wrong animal is shipped by the Seller, and is proven by the Buyer. The seller is responsible for the shipping costs of both the animal to be returned and the correct animal to be shipped. If the buyer refuses to return the animal, NRC maybe required by seller. If the original animal is not able to be sent to the buyer, a full refund including shipping and return shipping shall be provided by the seller unless an alternative agreement between both parties can be met. Claim period 4 hours. Return period 1 week. 

Seller is required to provide accurate genetic information on all animals listed to the best of their knowledge. Disputes over genetics shall be voided and not eligible for full or partial refund. It is the buyers responsibility to identify traits they are purchasing by asking for more photos, lineage, etc. as needed. 

Seller guarantees the sex of the animal unless otherwise stated on the ad as unknown, or probable or otherwise not guaranteed sex. If seller sends a wrongly sexed animal, the seller is responsible for correcting the issue agreed upon between seller and buyer. Claim period 7 days. 

Animal health: 

Seller guarantees the animal was shipped out in a healthy condition and was shipped out according to the specific carriers rules and regulations. Seller assumes responsibility for shipping delays and incidents and should be offset with shipping insurance. If an animal is DOA or lost due to an unforeseeable shipping incident the seller is responsible for a full refund to the buyer. This does not include incidents caused by the buyer, such as but not limited to: wrong address, not answering the door upon delivery, etc.

If an animal arrives DOA the buyer should notify seller immediately with proof instructed by seller. 

If the animal is substantially sick and/or injured, the seller is responsible for a full refund. The buyer should notify the seller immediately with any proof of illness or injury. Proof may include photos, videos, and/or other documentation requested by the seller. Alternatively to a full refund the seller and buyer may agree to a partial refund and/or seller covering cost of medical treatment. 

Mites do not fall into substantially sick or injured. If your animal arrives with mites, you should reach out the seller to come to an agreement on how to handle the dispute or reflect it in your public rating of the seller. 

Any buyer who wishes to have additional virus testing should discuss this with the seller prior to purchase.  

Once the animal arrives to the buyer the Seller is not responsible for animal temperament, animal refusing food, failure to thrive in its new home despite eating.